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What to do if you are worried about a child

Concerned about a Child in West Berkshire

If there is immediate risk of harm to a child, call the Police on 999

If you are concerned about a child in West Berkshire, it is important that you talk to someone about this. Don’t ignore your concerns or delay taking action.

Please contact Contact Advice Assessment Service (CAAS) within working hours on 01635 503090 for a member of staff to deal with your concern, alternatively email child@westberks.gov.uk

Children’s Services Out of Hours Emergency Duty Service (EDS)

EDS are available when the West Berkshire Council offices are closed if there is an emergency safeguarding concern. This includes evenings, 24 hours on weekends and bank holidays. Please contact EDS by telephone 01344 351999 or email edt@bracknell-forest.gov.uk

Reporting a concern if you are deaf, hard of hearing of speech impaired

If you are deaf, hard of hearing or speech impaired, the following options will help you to report a concern about a child:

Contact Advice Assessment Service (CAAS): Email CAAS at child@westberks.gov.uk

  • This email address is confidential . If your email account is not secure, please don’t include confidential or personal information in your initial email. A member of staff will email you back and give instructions on how to provide further information securely.
  • NSPCC Sign Video: This service uses British Sign Language and is available on PC, Mac, iOS (iphone/ipad) and Android smartphone (4.2 or above). Once you are connected, a BSL interpreter will appear on your screen. You can explain to the interpreter what your concerns are and tell them that you want to contact the NSPCC. The interpreter will contact NSPCC and relay your concerns to a counsellor. The counsellor will listen to your concerns and advise on a course of action. This BSL video service is currently available Monday to Friday, from 9am to 6pm. For further information and to access this service visit: nspcc.org.uk/what-you-can-do/report-abuse


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